How to Register a Toll-Free Number for Sellify AI Messaging with Twilio
Description:
Learn how to register your own toll-free number through Twilio for use with Sellify AI messaging. Follow our step-by-step guide to ensure compliant, high-deliverability texting.
Why You Need a Toll-Free Number
Sellify AI requires every client using text messaging to operate with a registered toll-free number.
Toll-free numbers allow for:
Higher deliverability rates
Lower risk of carrier filtering
Faster messaging speeds
Compliance with industry regulations
Important:
You must register your toll-free number directly through Twilio, our messaging provider, before linking it to your Sellify AI account.
Step-by-Step: How to Register a Toll-Free Number with Twilio
1. Create a Twilio Account (If You Don’t Have One)
If you do not already have a Twilio account, visit twilio.com/try-twilio and sign up.
Registration is quick and free — you’ll only pay once you purchase a number.
2. Purchase a Toll-Free Number
Once logged into Twilio:
Navigate to the Phone Numbers section.
Select Buy a Number.
Filter by Toll-Free numbers.
Choose a toll-free number that fits your brand (e.g., easy-to-remember digits).
Complete the purchase through Twilio’s platform.
3. Complete the Toll-Free Verification Form
After purchasing your number:
Go to the Toll-Free Messaging Registration Page inside your Twilio dashboard.
Submit a Toll-Free Verification Request.
You’ll be asked to provide:
Business name and address
Contact name, email, and phone
Use case description (Example: Appointment reminders, promotions to existing customers)
Message sample examples (Messages you plan to send)
Be detailed and specific — this speeds up your approval!
4. Wait for Registration Approval
Most toll-free verifications are completed within 1–3 business days.
During this time, you may send limited low-volume traffic.
Once verified, you’ll have full messaging throughput with less carrier filtering risk.
5. Connect Your Toll-Free Number to Sellify AI
After your number is approved:
Log into your Sellify AI account.
Navigate to the Phone Numbers or Messaging Settings section.
Add your verified Twilio toll-free number.
Save your settings.
Now you're ready to start messaging through Sellify AI using your compliant toll-free number!
Frequently Asked Questions
Q: Why do I need a Twilio toll-free number for Sellify AI?
A: Sellify AI uses Twilio to send and receive SMS messages. Registering a toll-free number ensures compliance and improves deliverability across all major carriers.
Q: Can I use an existing toll-free number I already own?
A: If your toll-free number is registered and live on Twilio, you can use it. You’ll just need to add it to your Sellify AI account.
Q: What happens if my registration is rejected?
A: Twilio will provide feedback. You can correct the application and resubmit. Sellify AI support can assist if needed.
Q: Can I use a local (non-toll-free) number?
A: No. For compliance and best performance, Sellify AI only supports verified toll-free numbers.
Best Practices for Faster Approval
Clearly state your opt-in process and use case.
Provide message samples with opt-out instructions (e.g., “Reply STOP to unsubscribe”).
Use accurate business information that matches your website and brand.
